Returns, Exchanges and Refunds:

Items must be returned within 30 days from the date of shipment and be in their original state with tags still attached to be eligible for a refund. Closeouts, altered, sized, special ordered and custom made jewelry are not eligible for refunds. When returning an item: Please return to: JAG, 181 Ward Road, Washougal, Washington 98671. All jewelry boxes must be included in return packaging. Please make sure your packaging is secure, insure the package for the full amount of the item with a required signature. Jewels and Gold is not responsible for any loss or damage that occurs during return shipping. Purchases made through Paypal will be returned within 10-20 business days.

Order Shipment:

Orders will be shipped by FedEx or UPS insured and with a signature required. A tracking number will be emailed to you as soon as the package is shipped so you can track your item all the way to your home. If your merchandise is damaged while in transit you must first contact FedEx or UPS to fill out a Damage Inspection report and then request that the merchandise be returned to the address listed above. Claims for damaged goods or packaging should be reported to us within five business days of delivery. Fed Ex Ground Shipping is free, however, extra charges will apply for overnight orders. All orders will be shipped within 10 days. If quicker shipment is needed, please feel free to contact us to see if it can be done.

Privacy Policy:

Jewels and Gold will not release personal information about customers without their permission, except as required by court order, subpoena or applicable law. We do not sell, trade or rent our customers' personal information to outside companies or marketing firms, except in connection with Jewels and Gold's loss prevention efforts. Jewels and Gold may utilize the services of third-party loss prevention specialists to assist in cases of suspected fraud or theft, and may in connection with such loss prevention activities disclose personal information as is necessary. Jewels and Gold does not collect personally identifiable information through passive methods such as cookies.

By purchasing your items through Paypal, we at Jewels and Gold never see your credit card numbers or account information and therefore can not charge anything extra to your card or account. Should more funds be needed for an unforeseen reason, funds will be requested through Paypal and only when you, the customer approve that request are funds transferred from your account to ours.

Diamond & Gemstone Guarantees:
Each Red Box Diamond® is a unique gift of nature, meant to be cherished for a lifetime. It is our responsibility and our desire that you be perfectly satisfied with your diamond purchase. If you are not satisfied, for any reason, return your diamond to your jeweler within their specified return policy guidelines, and your purchase will be refunded, no questions asked.

When you are ready to upgrade your Red Box Diamond®, we can help by offering a phenomenal Trade-Up Program. You can have confidence that the diamond you are purchasing will hold its value over time. When you are ready, you can trade in your Red Box Diamond® for a stone of greater value and receive a credit toward your new purchase of a Red Box Diamond®

*Ask your retailer for details.

*Diamonds must be in their original condition to qualify for the Trade-Up Program.

To help ensure your purchase is properly protected, all Red Box Diamonds® and Black Box Gemstones® come with free loss protection for one full year. This provides you with worldwide coverage against theft, loss, or mysterious disappearance. Free coverage of the Red Box Diamond® begins on the postmarked date of the registration form. There is no deductible. In the event of a loss, simply return to your retailer for a replacement. This helps to guarantee that you will receive the same quality merchandise as you originally purchased.

More information about Black Box Gemstones® and Red Box Diamonds®